We aim to ensure every patient has a positive experience with our service. If concerns are raised, we handle them promptly, professionally, and with courtesy to resolve matters as quickly as possible.
Our goal is to deal with complaints in the same fair and respectful way we would expect ourselves. We listen carefully, learn from feedback, and respond to all concerns with care, understanding, and sensitivity. Should you have any complaints about the service that we provide, please ask a member of our team for the complaint’s procedure. You can also send us your complaint in writing.
If you are not satisfied with the result of our procedure, then a complaint may be referred to your Local ICB which can be found on the NHS Website https://www.nhs.uk/nhs-services/find-your-local-integrated-care-board/
If you would like assistance to make a complaint, you may wish to contact NHS Complaints Advocacy Service https://www.healthwatch.co.uk/your-local-healthwatch/list
To make a complaint to the Parliamentary & Health Service Ombudsman call 0345 015 4033 or go to https://www.ombudsman.org.uk/making-complaint
Call Dental Complaints Service for complaints about private treatment on 020 8253 0800 or go to www.dentalcomplaints.org.uk
